Studies have shown that up to 80 percent of future success depends on EI (emotional intelligence) rather than IQ. People and organizations have to understand what it is and how to apply it personally and professionally. Walk away from this presentation with a clear idea of emotional intelligence, together with a gap analysis for your personal path to mastering it and utilizing it personally to cope with change and stress, and professionally in your organization to develop engaged, productive and committed employees. Mastering emotional intelligence is the key to unlocking your true potential as a leader, manager, and communicator. Stephen’s emotional intelligence seminars have grown consistently more popular, and they are some of his favorites to give. “Improving our emotions.”